Since reviews on the Dental Optimizer site are sourced from Facebook, Google, and Yelp, we have no control over these reviews. If you wish to improve your reviews, we recommend clicking on the “Manage My Reviews” button located on your dashboard to find helpful tips and tricks for great reviews. You can also go directly to the site where the review is located to respond or take steps to have it removed.
Potential patients look to their peers and others like them for reviews and recommendations and reviews from trusted sites like Facebook, Yelp! and Google. The internet has made reviews and feedback readily available to anyone with a smartphone.
If your practice is not actively soliciting feedback and reviews online, you might wake up one day to poor ratings online, despite a high quality of service. This is because unsolicited reviews are often negative, and every practice has at least one negative patient. Those patients often go online to vent after what they perceive is a negative experience.
You can safeguard your practice from negative reviews by reaching out to your patients immediately following their appointments to submit feedback online; positive reviews can help change your raking in online searches. The more positive reviews you have, the more likely it is that negative reviews will be considered less relevant by the review site.
Protect your practice by following these best practices:
Complete profiles on review sites
Some of the most highly-used review sites online today are Google, Yelp, Foursquare, and Angie’s List. We recommend making profiles on as many of these sites as possible, and once you've finished completing your profiles, develop a strategy of how to develop customer relationships and encourage customers to leave reviews for you and become your brand ambassador.
Ask for a review, educate patients on how to leave a review,
Send a Quick Reminder
What better time to get feedback than when you have surpassed expectations with a certain interaction or appointment?
You can offer incentives as additional motivation for customers to leave a review.
Respond to reviews-This display of active listening and engagement will often encourage more feedback. As well, there are outsource solutions that will contact your customers for you, such as DemandForce, CustomerLobby, and PowerReviews.